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Bringing Government to the People |
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Best Practices |
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Public Sphere Information Group, The Municipality eGovernment Assessment Project (MeGAP) http://www.psigroup.biz/megap/index.php
Description: Municipal eGovernment Best Practices are presented according to four categories (information dissemination, interactive functions, eCommerce, eDemocracy) and 29 sub-categories. This study assessed e-government implementation across 55 different city functions and services.
Texas online: Best Practices in e-government, http://www.state.tx.us/category.jsp?language=eng&categoryId=11.8
Description: This site links downloadable summary of cases. Cities Best Practices: 22 cases Counties Best Practices: 39 cases
Orange County and Gartner Consulting, Best Practices in County e-government, http://www.cira.state.tx.us/Docs/docs/bestpractices.pdf
Description: Orange County, California asked Gartner Consulting to investigate best practices in county e-government. Criteria for selecting best practices was: innovation and use of web-based online technology to deliver government services, efficiency or time saved, ability to perform transactions, economic benefits or money saved, functionality, ease of use and improved access, participation of multiple government sectors, seamless service delivery, customer centricity, privacy and security, leveraged partnerships, and ease of replication. As a result, six best practices were selected: Marion County (Indiana), Fairfax County (Virginia), Montgomery County (Maryland), Maric0pa County (Arizona), Broward County (Florida), Dallas County (Texas).
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Education and Training Continuing education is a critical component of successful technology management. If the state’s IT resources are to be managed efficiently, staff must stay abreast of current technology and continue to develop their knowledge areas. This site provides information on continuing education opportunities and related issues.
http://www.dir.state.tx.us/pubs/index.htm Document Library DIR's Document Library presents reports, rules, guidelines, practices, and other strategic and policy publications, including draft documents posted for peer review and use. The purpose of the library is to make information and communications technology policy development and implementation publications easily accessible. http://www.dir.state.tx.us/pubs/index.htm
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A Best practice is a technique, method, process, activity, incentive or reward that is believed to be more effective at delivering a particular outcome than any other technique, method, process, etc. The idea is that with proper processes, checks, and testing, a desired outcome can be delivered with fewer problems and unforeseen complications. Best practices can also be defined as the most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for large numbers of people. Despite the need to improve on processes as times change and things evolve, best-practice is considered by some as a business buzzword used to describe the process of developing and following a standard way of doing things that multiple organizations can use for management, policy, and especially software systems. Best practices in a particular industry or other professional field can be exchanged, just like any instructional capital, by any means, though Internet-related information is most commonly exchanged this way: source code, e-democracy, e-government At the same time, careful evaluation is needed before adopting any so-called best practice. One person's best practice is not necessarily the best for another person, company, or country. Chasing the wrong best practice can have a negative impact, so the context and background for the best practice claim need to be understood in advance. |
